operations@maisonfmservices.ae +971 54 255 1041 Ras Al Khaimah, UAE
Service Information & FAQs
Are your staff background-checked?

Yes — every team member undergoes rigorous background checks, training, and verification before deployment.

Do you provide insurance and liability coverage?

Absolutely. We carry full public liability insurance and provide certificates upon request.

How do I request a service quote?

Simply click “Get a Free Quote” or submit our quick survey; we respond within one business day.

Do you provide eco-friendly cleaning options?

Yes — we use biodegradable, low-VOC products for environmentally safe cleaning.

Are your services available on weekends and public holidays?

Yes — we provide 24/7 coverage for scheduled and emergency services.

Do you handle post-renovation cleaning?

Absolutely — our teams specialize in post-renovation cleanup for commercial and residential spaces.

Can you clean high-rise buildings?

Yes, we have certified technicians and safety equipment for high-rise maintenance and cleaning.

Do you offer regular maintenance contracts?

Yes — weekly, bi-weekly, or monthly plans are available, customized to your building’s needs.

What safety standards do your staff follow?

All staff comply with ISO and local safety standards, using proper PPE and safe procedures.

Do you sanitize and disinfect surfaces?

Yes — we follow strict protocols using hospital-grade disinfectants where needed.

Can you work in occupied buildings without disruption?

Yes — our teams work discreetly and professionally to minimize disruption.

Are your cleaning chemicals safe for children and pets?

Absolutely — we use non-toxic, eco-friendly cleaning solutions suitable for homes and offices.

Do you provide emergency services?

Yes — urgent maintenance and cleaning requests are handled promptly, 24/7.

How long does a typical cleaning service take?

Service duration depends on building size and scope, typically ranging from 2 to 8 hours per session.

Do you provide service reports?

Yes — we provide detailed reports and checklists after each service for your records.

Can you clean specialty surfaces?

Yes — we are trained to handle marble, granite, glass, wood, and delicate surfaces safely.

Do you provide floor polishing and waxing?

Yes — we offer professional floor maintenance for tile, marble, and wood surfaces.

Can you manage office move-in/move-out cleaning?

Yes — our teams ensure offices are spotless during relocation or handover processes.

Do you offer window cleaning services?

Yes — interior and exterior window cleaning is available for all building types.

How do I schedule a recurring service?

Simply contact us or book online to set up weekly, bi-weekly, or monthly recurring maintenance.

Can you handle industrial cleaning?

Yes — we provide cleaning services for warehouses, factories, and production facilities.

Do you offer carpet and upholstery cleaning?

Yes — professional deep-cleaning services are available for carpets, rugs, and upholstery.

How do you handle customer complaints?

We respond promptly and offer re-cleaning or correction if the service does not meet expectations.

Do you provide tailored service packages?

Yes — our services are customizable based on client requirements, building type, and budget.

What are your standard working hours?

We operate 24/7, but scheduled routine services are usually during office hours unless otherwise requested.

Do you offer sanitization for high-touch areas?

Yes — frequent touchpoints like door handles, switches, and counters are sanitized using certified products.

Do you provide cleaning for healthcare or clinics?

Yes — we follow strict infection control protocols suitable for healthcare facilities.

Can you handle emergency water damage cleaning?

Yes — we provide rapid-response services for leaks, flooding, or post-accident cleanup.

Do you provide equipment and supplies?

Yes — we bring all necessary equipment, cleaning agents, and tools required for each job.

How can I contact you for service?

You can call us at +971 54 255 1041, email Operations@maisonfmservices.com, or use our WhatsApp link to get instant assistance.